If you have never worked with a freelance designer, please take a look at my FAQ page here. If your question is not answered here, please email me and I will answer it in person.

Q. How do I get a project started with you?

1. A.After I receive information about the project (whether it’s email descriptions, or images of ideas), I will send you a project agreement.
   

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3. I will also send you an invoice for the deposit if one is necessary. After you receive both, review them and sign the agreement if you agree to the terms.
   

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5. Scan the signed agreement and email or fax me a copy. Send the deposit amount as a check made out to Ice Moon Studios to 7925 Sharpsburg Pike Boonsboro, MD 21713.
   

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7. When I receive the signed agreement I will begin the project. This is when I will email you proofs for you to review. You can offer suggestions or ask questions at any time.
   

Q. What is a Proof?

1. A.A proof is an in-progress image of the project I am working on. It will typically be a small (5 in x 5 in) .jpg or .png image that I will send to you via email. Sometimes I will send PDF proofs. This is just a way for you to keep track of what I am doing and a way for me to receive feedback about the work.
   

Q. What is a Project Agreement?

1. A.A project agreement ensures that both client and designer are happy with the end result. The project agreement will include information such as: a project description, payment schedule, and all the information about file transfer and copyright ownership. That way, everyone is on the same page from the very beginning. You can download a blank project agreement here, to take a look at it.
   

Q. Who do I fax my Project Agreement to?

1. A.You fax the signed project agreement to Joanie Costlow at 717.597.4928.
   

Q. Who do I pay and what forms of payment do you accept?

1. A.At this time I can only accept a check or money order made out to Ice Moon Studios and sent to 7925 Sharpsburg Pike Boonsboro, MD 21713.
   

Q. How do I contact you if I have a question?

1. A.You can email me any time with any question, comment, or concern at joaniesee@icemoonstudios.com.
   

Q. How do I get my completed project?

1. A.When the project is completed, I will send you the final invoice. You will then be able to download the final project from a link I will provide, or you can request a disc that I will mail to you. If the file is small enough, I may be able to email the project as an attachment.
   

Q. How is Ice Moon Studios Eco-Friendly?

1. A.Because projects can be completed entirely via the internet & email, there is no wasted paper, traveling expenses, or time spent in meetings which means quicker and more earth-friendly results. Working from my home office also means that there is no traveling to a central office. Proofs are not mailed to you (like traditional designers) saving trees and keeping costs down. Also, to counter the energy used to power my computer equipment, I spend my evenings planting trees, composting, recycling, pickin up trash, gardening, and volunteering time or donating to (local) green organizations.
   

Q. Where did you get your company name?

1. A.With a love of science, documentaries, and Kurt Vonnegut, I decided to name my company in honor of Saturn’s 6th moon, Titan. The only moon in our solar system that has a thick atmosphere and a surface covered with seas of frozen methane, Titan has been intensely studied since it was first viewed in 1655.
   

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3. Titan also happens to be the temporary home of Salo, a Tralfamadorian explorer shipwrecked on the moon in my favorite of Kurt Vonnegut’s work, The Sirens of Titan.
   

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5. My logo is actually an altered photograph of Titan at the center encompassed by the rings of its mother planet. Planets and moons have always captured my imagination which is why I try hard to bring about change in the health of our home planet. One day, man will set foot on Titan, but I want it to be a visit of excited exploration, not necessary colonization. 
   

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